Please note that you are entitled to cancel your purchase if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to &New Ltd via letter or email [email protected] with full details of your order. If you wish to cancel the purchase once your order has been dispatched please note the following procedure will apply:
Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the cost of the original delivery charge (to cover the collection cost) and will be deducted from the refund value when processed. To arrange a collection please contact us on [email protected]. You will be reimbursed through Paypal for the goods once the goods have been received back. Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. The goods must arrive back with us in a fully resalable condition with original product packaging. &New Ltd reserve the right to refuse a refund on the item if we find that the product has not been returned to us in fully resaleable condition. Products which fall into the following categories will not be refunded unless they are proven to be faulty:
- Any goods made to a customer's own specifications, made to measure or personalised items
- Self assembly furniture cannot be returned once assembly is part or fully completed
If you wish to exercise your right to cancel the purchase prior to order dispatch, please email [email protected] immediately. If your order has been dispatched, please follow the return procedure. This does not affect your statutory rights.
DEFECTIVE OR DAMAGED GOODS
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning damaged and/or defective goods must be notified to &New by email at [email protected] within 48 hours of delivery. We do not accept and claims for damage caused by you the customer. We may ask for photos of damage for our record.