&New are registered in England and Wales under company no. 08697873 and our registered office is at 19 Warren Park Way, Leicester LE19 4SA. Our VAT number is 221773717. Please read the terms and conditions carefully before placing an order. When placing an order at www.andnew.co.uk you are accepting all of the following terms and conditions.
Order acceptance and the completion of the contract between you and &New will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following: The product you ordered being unavailable from stock. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error.
If there are any problems with your order, you will be contacted by &New. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Please note that you are entitled to cancel your purchase if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to &New Ltd via letter or email email@example.com with full details of your order. If you wish to cancel the purchase once your order has been dispatched please note the following procedure will apply:
Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the cost of the original delivery charge (to cover the collection cost) and will be deducted from the refund value when processed. To arrange a collection please contact us on firstname.lastname@example.org. You will be reimbursed through Paypal for the goods once the goods have been received back. Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. The goods must arrive back with us in a fully resalable condition with original product packaging. &New Ltd reserve the right to refuse a refund on the item if we find that the product has not been returned to us in fully resaleable condition. Products which fall into the following categories will not be refunded unless they are proven to be faulty: Any goods made to a customer's own specifications, made to measure or personalised items. Self assembly furniture cannot be returned once assembly is part or fully completed.
If you wish to exercise your right to cancel the purchase prior to order dispatch, please email email@example.com immediately. If your order has been dispatched, please follow the return procedure. This does not affect your statutory rights.
DEFECTIVE OR DAMAGED GOODS
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning damaged and/or defective goods must be notified to &New by email at firstname.lastname@example.org within 48 hours of delivery. We do not accept and claims for damage caused by you the customer. We may ask for photos of damage for our record.
It is the customer's responsibility to ensure that access is possible to, and within the delivery location at the point of purchase. Our standard delivery is to the front door only. If you request a special two man delivery any extra charges are to be paid by you, the customer. The customer also needs to ensure that there is adequate room to take the furniture through doorways, taking note of any restricted passageways, stairs and awkward turns.
If we attempt to make a delivery on the delivery date/timeslot that you have accepted and no one is present to receive the goods, necessitating a repeat delivery, you will incur a repeat delivery charge, which must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/ timeslot less than two working days prior to the agreed date. The repeat delivery charge will be the original delivery charge. If your goods remain at our warehouse for more than three weeks, during which time you fail to accept delivery/redelivery, despite &New having contacted you to do so, you will incur storage charges of £10/day.